Concentrix (CNXC): Can AI Turnaround This Cheap Customer Experience Stock?

Concentrix (CNXC): Can AI Turnaround This Cheap Customer Experience Stock?

Tue, September 1, 2026 at 8:10 PM GMT+3 3 min read

• CNXC +6.28%

Investment management company First Pacific Advisors recently released its "FPA Queens Road Small Cap Value Fund" second-quarter 2026 investor letter. A copy of the letter can be downloaded here. The Fund returned 27.02% in the first half of 2026, outperforming the Russell 2000 Value Index's 22.99% gain and the S&P 600 Index's 23.90% return. Small-cap earnings growth also began accelerating relative to large caps, while the small-cap technology sector surged nearly 100% in 26H1. The fund's technology holdings gained 72.39%, contributing 14.87 percentage points, compared with a 95.27% return and 7.10-point contribution from the benchmark's technology sector. Excluding IT and cash, the Fund contributed 12.73% versus 15.89% for the Russell 2000 Value Index; on a fully invested basis, the figures were 16.62% and 17.59%, respectively. The portfolio continued to trim appreciated technology holdings amid the AI-driven rally, while maintaining a bottom-up approach and avoiding beaten-down SaaS stocks due to the widening range of AI-related outcomes. The fund also eliminated about $62 million in capital gains during Q2 and approximately $140 million year-to-date through July, while ending the quarter with 10.2% in cash. In addition, please check the Fund's top five holdings to know its best picks in 2026.

In its second-quarter 2026 investor letter, FPA Queens Road Small Cap Value Fund highlighted stocks like Concentrix (NASDAQ:CNXC). Concentrix (NASDAQ:CNXC) provides customer experience, technology, and business services that help global enterprises manage customer interactions and digital operations. The one-month return of Concentrix (NASDAQ:CNXC) was 18.04% while its shares traded between $19.12 and $57.88 over the last 52 weeks. On August 31, 2026, Concentrix (NASDAQ:CNXC) stock closed at approximately $29.38 per share, with a market capitalization of about $1.84 billion.

FPA Queens Road Small Cap Value Fund stated the following regarding Concentrix (NASDAQ:CNXC) in its Q2 2026 investor letter:

"Concentrix (NASDAQ:CNXC) is one of two top customer experience (CX) vendors globally. The company began by managing call centers but has since evolved into a high-tech business process outsourcer (BPO) that also designs and runs customer-facing websites and apps, integrates the data, and optimizes a client's customer interactions. The March, 2023 acquisition of WebHelp helped consolidate the industry but left the company with roughly three turns of debt. Over the past two years, growth and margins have declined, and the market is concerned that Concentrix's core businesses are being disrupted by AI. We are encouraged by increasing demand for the companies iX Suite product which integrates AI across their broad portfolio of offerings. The company trades at very low valuation multiples, but we share the market's concern and currently hold less than 50 bps of CNXC."

Concentrix (NASDAQ:CNXC) is not on our list of 40 Most Popular Stocks Among Hedge Funds Heading Into 2026. As per our database, 21 hedge fund portfolios held Concentrix (NASDAQ:CNXC) at the end of the first quarter, which was 25 in the previous quarter. While we acknowledge the risk and potential of Concentrix (NASDAQ:CNXC) as an investment, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and doing so within a shorter time frame. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on thebest short-term AI stock.

In another article, we covered Concentrix (NASDAQ:CNXC) and shared First Pacific Advisors' views on the company. In addition, please check out our hedge fund investor letters Q1 2026 page for more investor letters from hedge funds and other leading investors.

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Disclosure: None. This article is originally published at Insider Monkey.