Miivo AI, müşteri içgörüleri platformunu başlattı - ICYMI

Miivo AI launches customer insights platform - ICYMI

Sat, August 1, 2026 at 3:00 PM GMT+3 2 min read

• MIVO

Miivo AI (TSX-V:MIVO) CEO Alex Damouni talked with Proactive about the company's new Customer Insights Platform and how it supports small and medium-sized businesses by improving customer engagement through AI-powered automation.

Proactive: Welcome back inside our Proactive newsroom. Joining me is Alex Damouni, CEO of Miivo AI (TSX-V:MIVO). Great to see you again. How are you?

Alex Damouni: Great to see you too. I'm doing well. Thank you.

The company has an interesting new tool for small and medium-sized businesses. Before discussing the broader platform, tell us about the new Customer Insights Platform and what it does.

Our Customer Insights Platform is designed mainly for businesses that sell directly to consumers. Businesses receive immediate notifications whenever customers leave reviews or posts across platforms such as Reddit, Google and Meta. Our platform consolidates this feedback into one place and uses AI prompts to recommend informed responses. Businesses with multiple customer touchpoints—such as hotels, restaurants, fitness centres and wellness centres—can improve engagement while reducing the effort required to respond.

Reputation is extremely important. Businesses often want to respond quickly when customers post online. Your AI helps them do that more efficiently?

Absolutely. Many businesses constantly answer customer questions on social media and other online platforms. This gives them an opportunity to engage with customers more effectively and respond quickly using AI-assisted recommendations.

It also appears you've built the business to serve both large organizations and smaller businesses with tighter budgets.

That's exactly our vision. We launched with a business intelligence platform that helps businesses understand what's happening across their operations and serves a broad range of industries. We then introduced a lead finder to help B2B businesses identify qualified prospects. Now we've launched a marketing retention tool that helps businesses engage directly with consumers. Together, these products support our goal of building an all-in-one AI platform that helps small and medium-sized businesses grow while expanding our addressable market.

Has customer feedback influenced how you develop new products?

Absolutely. We're co-creating many of these solutions alongside live customers to solve real business problems. Once we identify common needs across customers, we productize those bespoke solutions so they can benefit a much broader customer base.

The Customer Insights Platform is available now. Alex, thanks for joining us.

Thanks. Great to see you too.

Quotes have been lightly edited for clarity and style